What are the characteristics, practices and principles that create thriving organizations? Positive Organizational Scholarship tells us that prioritizing employee health and wellbeing is essential to both employee and organization success. Research is shedding new light on how workplace connections, compassion and cooperation are key to culture and improved outcomes.
What if all organizations are filled with untapped resources? What if seeing and utilizing resources depended upon how people see and talk to each other? What if changing the way we see and talk to each other could transform organizational capacity?
This paper is about learning to activate conversations that challenge assumptions, stimulate learning and facilitate change. We begin with a case that illustrates the failure to see potential. We propose that the ability to see potential is rooted in shared assumptions and beliefs, and link these assumptions to organizational discourse. Through a second case example, we show the difference that discourse can make. We conclude with an assessment tool that managers can use to help themselves and others reflect on their assumptions, alter their discourse and access vital resources.
This research investigated the link between ethical leadership and performance using data from the People’s Republic of China. Consistent with social exchange, social learning, and social identity theories, we examined leader–member exchange (LMX), self-efficacy, and organizational identification as mediators of the ethical leadership to performance relationship. Results from 72 supervisors and 201 immediate direct reports revealed that ethical leadership was positively and significantly related to employee performance as rated by their immediate supervisors and that this relationship was fully mediated by LMX, self-efficacy, and organizational identification, controlling for procedural fairness. We discuss implications of our findings for theory and practice.
Teams often fail to reach their potential because members’ concerns about being socially accepted prevent them from offering their unique perspectives to the team. Drawing on relational self and self-affirmation theory, we argue that affirmation of team members’ social worth by trusted people outside the team helps them internalize an identity as a valued contributor, thereby reducing social acceptance concerns and facilitating information sharing in teams. We devised three intervention studies to demonstrate the causal effect of social worth affirmation in teams. In Study 1, senior executive teams in which members experienced social worth affirmation performed better on a crisis simulation that required information sharing in teams (compared to control teams). In Study 2, with U.S. military cadets, we examined social acceptance concerns as a mechanism by which social worth affirmation influences information sharing. In Study 3, we showed that social worth affirmation improves virtual teams’ ability to share information by exchanging unique information cues. Our results suggest that affirmation of the social worth of team members through their personal relationships broadens their sense of self, thereby reducing their social concerns about being accepted by other members. This, in turn, leads to better information sharing in teams.
We develop a theory to explain how individual compassion in response to human pain in organizations becomes socially coordinated through a process we call compassion organizing. The theory specifies five mechanisms, including contextual enabling of attention, emotion, and trust, agents improvising structures, and symbolic enrichment, that show how the social architecture of an organization interacts with agency and emergent features to affect the extraction, generation, coordination, and calibration of resources. In doing so, our theory of compassion organizing suggests that the same structures designed for the normal work of organizations can be redirected to a new purpose to respond to members' pain. We discuss the implications of the theory for compassion organizing and for collective organizing more generally.
This study is situated in the paradigms of positive organizational scholarship (POS) and positive organizational behaviour (POB). It draws upon the theoretical mechanisms of social learning and emotional contagion to suggest that psychological capital may spread through work teams to impact team outcomes such as performance, innovation, and organizational citizenship behavior (OCB). The degree to which team psychological capital (TPsyCap) mediated the relationship between leader psychological capital (LPsyCap) and team outcomes was also tested (n = 94 teams; n = 94 leaders; n = 550 employees). Using structural equation modelling, LPsyCap and TPsyCap were both related to team-level organizational citizenship behavior, team performance, and team innovation. However, the relationship between LPsyCap and TPsyCap was not significant. These findings support the positioning of psychological capital as an important resource for optimal team functioning but also suggest that workplaces cannot expect that leaders, through their own psychological capital alone, can create team-level psychological capital. Instead, the current research suggests that other organizational initiatives and experiences are needed to enhance LPsyCap. The results contribute to a better understanding of POS and POB in general and, specifically, to the recently emerging construct of team psychological capital.
In four studies we examine whether and why respectfully engaging with other organizational members can augment creativity for individuals and teams. We develop and test a model in which respectful engagement among organizational members facilitates relational information processing, which in turn results in enhanced creative behaviors. We found a similar pattern across all four studies – respectful engagement is indirectly related, through relational information processing, to creative behavior at both the individual and team levels. These findings underscore the importance of respectful engagement in facilitating relational information processing and fostering creative behaviors at both the individual and team levels.
Virtuousness in organizations involves individuals and teams being resilient, or bouncing back from setbacks in ways that allow them to adapt and grow. In two studies, we focus on emotional carrying capacity (ECC), wherein relationship partners express more of their emotions, express both positive and negative emotions, and do so constructively, as a source of resilience in individuals and in teams. Study 1’s findings indicate that ECC is positively related to individual resilience and that ECC mediates the link between relationship closeness and individual resilience. Study 2’s findings indicate a similar pattern for resilience at the team level: ECC is positively related to team resilience and mediates the connection between trust and team resilience. Together, these studies provide insight into how emotional expression in relationships is a key mechanism in explaining resilience, a foundational element for the pursuit of long-term virtuousness for individuals and for teams.
Organizational learning is an important means for improving performance. Learning is a process, that is, often relational in the sense of relying on interactions between people to determine what needs improving and how to do it. This study addresses the question of how the quality of work relationships facilitates learning behaviours in organizations through the ways it contributes to psychological safety. Data collected from 212 part-time students who hold full-time jobs in organizations operating in a wide variety of industries show that capacities of high-quality relationships (measured at time 1) are positively associated with psychological safety, which, in turn, are related to higher levels of learning behaviours (measured at time 2). The results also show that experiences of high-quality relationships (measured at time 1) are both directly and indirectly (through psychological safety) associated with learning behaviours (measured at time 2). These findings shed light on the importance of quality relationships in the workplace for cultivating and developing perceptions of psychological safety and ultimately learning behaviours in organizations.
This research contributes to an improved understanding ofauthentic leadership at the work-life interface. Webuild on conservation of resources theory todevelop a leader-follower crossover model of the impact of authentic leadership on followers’ job satisfaction through leaders’ and followers’ work-life balance. The model integrates authentic leadership and crossover literatures to suggestthat followersperceive authentic leaders to better balance their professional and private lives, which in turn enables followers to achieve a positive work-life balance, and ultimatelymakes them more satisfiedin their jobs. Data from working adults collected in a correlational field study (N= 121) and an experimental study (N= 154) generally supported indirect effects linking authentic leadership to job satisfaction through work-life balance perceptions. However, both studies highlighted the relevance of followers’ own work-life balance as a mediatormore so thanthe sequence of leaders’and followers’work-life balance.We discuss theoretical implications of these findings from a conservation of resources perspective, andemphasize how authentic leadership represents an organizationalresource at the work-life interface. We also suggest practical implications of developing authentic leadership in organizations to promote employees’ well-being as well as avenues for future research.
The present research tested whether mindfulness, a state characterized by focused, nonjudgmental awareness of the present moment, increases prosocial behavior in the workplace or work-related contexts. Study 1a was a longitudinal field experiment at a US insurance company. Compared to workers under waitlist control, employees who were assigned to a daily mindfulness training reported more helping behaviors over a five day period both in quantitative surveys and qualitative daily diaries. Study 1b, conducted in a large consulting company in India, extends these findings with a field experiment in which co-workers rated the prosocial behavior of teammates in a round robin design. Moving from devoting time to devoting money, in Studies 2a and 2b we find that individuals randomly assigned to engage in a focused breathing meditation were more financially generous. To understand the mechanisms of mindfulness’ effects on prosocial behavior, Study 3 found support for empathy and moderate support for perspective taking as mediators. This study also examined the effects of induced state mindfulness via two different mindfulness inductions, focused breathing and loving kindness meditation. Our results indicate that secular state mindfulness can make people more other-oriented and helpful. This benefit holds even in the workplace, where being helpful toward others might face constraints but is nevertheless of great importance.
